Healthcare
Waha Health: Transforming Patient Experience Across 5 Branches
How a unified patient portal cut appointment no-shows in half across a five-branch clinic network.
Situation
Waha Health's five branches ran on disconnected legacy systems. Patients had different records at each branch, and staff spent hours reconciling appointment books by phone.
Approach
We ran a two-week discovery with clinical and front-desk staff, then delivered a unified patient portal in phased releases so each branch could migrate without disrupting care.
Outcome
Appointment no-shows dropped 50%, check-in time tripled in speed, and staff reclaimed an estimated 15 hours per week previously spent reconciling records.
Key Metrics
-50%
No-show reduction
3x
Faster check-in
15h
Staff hours saved weekly
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