AI & Technology
AI Chatbots on WhatsApp: The GCC's Preferred Support Channel
WhatsApp isn't a nice-to-have integration in the GCC — it's often the primary channel. Here's how to build chatbots that respect that.
Across Saudi Arabia and the GCC, WhatsApp Business is often the first channel customers reach for — ahead of email, web chat, or phone. This post covers what we've learned deploying AI chatbots on WhatsApp: knowledge base grounding, Arabic dialect handling, and designing a graceful human handoff.
Tags:Artificial Intelligence
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